The CRM-solution from SAP can be used by the sales department to follow up customers, leads and opportunities. The service functionality can be used by the customer center to handle complaints and issues in a smooth and user friendly interface.
Sales
In a market where the sales process is somewhat complex, it is important for the sales people to have control over theur sales opportunities. No matter how your leads and opportunities are generated, SAP Sales Cloud and SAP Service Cloud can make sure that the process is handled and your sales managers can follow up their teams.
Service
Service is an own field of expertise, and a differentiator in a demanding market. Pearl will work with you to get a customer center that can handle everything from complex processes to positiv feedback on your website or in social media.
SAP Sales Cloud and SAP Service Cloud
You can use either Sales or Service, or a combination of the products. They can be combined with other SAP products or used alone.
We also implement the solutions
Find out more